To edit a user, in the Manage Your Users menu, by each user’s name, there is a grey Edit icon.
Click on the grey Edit icon to access the Edit User menu.
This menu will allow you to change the name, role, profile picture and contact numbers. The username and email address cannot be changed. If an email address needs to be changed the user profile will need to be set up again.
An admin also has the option to reset passwords for agents with the green reset password button.